Welidz ("we", "our", or "platform") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, web application, and Chrome extension.
1. Data We Collect
We collect the following types of data to provide and improve our services:
- Account information: name, email, password (encrypted), and company details upon registration.
- Usage data: platform interactions, pages visited, features used, and performance metrics.
- Lead data: publicly available information collected from Google Maps (business name, phone, address, reviews).
- Chrome extension data: WhatsApp Web session for message sending (we do not store your personal conversations).
2. How We Use Your Data
We use your data to:
- Provide, maintain, and improve our lead prospecting services.
- Manage your account and platform authentication.
- Send communications about updates, new features, and technical support.
- Generate analytics and reports on your campaign performance.
3. Data Sharing
We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data may only be shared with essential service providers (such as hosting and cloud infrastructure) who are contractually bound to protect your information, or when required by law.
4. Data Storage & Security
Your data is stored on secure servers with encryption in transit (TLS/SSL) and at rest. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.
5. Chrome Extension
Our Chrome extension (Welidz WhatsApp Connect) works as follows:
- The extension accesses WhatsApp Web only to facilitate sending messages to leads in your campaign.
- We do not collect, store, or transmit your personal WhatsApp conversations.
- The extension requires minimal permissions and operates only on WhatsApp Web pages when activated by the user.
6. Cookies & Tracking Technologies
We use essential cookies for authentication and platform functionality. Analytical cookies may be used to improve the user experience. You can manage your cookie preferences in your browser settings.
7. Your Rights
In accordance with applicable data protection laws, you have the right to:
- Access, correct, or delete your personal data at any time.
- Request the portability of your data.
- Withdraw your consent for data processing.
- File a complaint with the relevant data protection authority.
8. Changes to this Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on the platform. Your continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
For questions about this Privacy Policy or to exercise your rights, contact us at: contato@welidz.com